Frequently Asked Questions
What timezone are booking times listed in?
All times you see are automatically listed in your device’s timezone.
What currency are your prices listed in?
All prices for lessons with our head ballet coach, Shannon. are in CAD.
All lessons with TBA Pro Ballet Coaches are in USD (unless otherwise stated).
What is your cancellation policy?
You may cancel a private lesson(s) up to 24 hours before the start date/time, but please note that by doing so you will not receive a refund. Instead, you will receive a credit to reschedule at a later date. Credit must be used within 90 days.
Cancellation requests made within 24 hours of the private lesson date/time will not receive a refund, and will incur a cancellation fee of $45.00 (CAD).Â
For assistance with cancelling or rescheduling a lesson, please email [email protected].
Please read through our Refund & Cancellation Policy for more information.
Where can I view, change, or cancel an upcoming lesson?
To reschedule or cancel an upcoming lesson, please sign in to the Customer Panel. If you are a new customer, you will be prompted to create a password.
If you need further assistance with cancelling or rescheduling a lesson, please email [email protected].
Can I reschedule a lesson?
You may reschedule any lesson up to 24 hours before it begins without incurring any fees. Should you reschedule a lesson within 24 hours of it’s start date/time, a penalty fee of $45.00 (CAD) will be charged. Please read our Refund & Cancellation Policy for more details.
To reschedule an upcoming lesson, please sign in to the Customer Panel. If you are a new customer, you will be prompted to create a password.
I booked a lesson and it says it's PENDING - what does this mean?
A lesson with the status of PENDING means that your teacher needs to confirm the lesson before it is officially booked. Your teacher will either ACCEPT or REJECT your lesson request. Once the status of your lesson has changed, you will be notified by email.
Please note that you will not receive any Zoom meeting links for a lesson that is set as PENDING. If your lesson is ACCEPTED, then Zoom info + all your lesson details will be emailed to you.
What payment methods do you accept?
You can pay either via Paypal or credit card.
What happens if I miss one of my lessons?
In the event that a student does not show up for their scheduled lesson, then an automatic no-show fee of $45.00 CAD will be charged to the payment method on file. This is non-negotiable. Once this fee is paid, then instructions will be emailed on how to reschedule the missed lesson.
Do you offer refunds?
Please refer to our Refund & Cancellation Policy for details on refund eligibility.
What happens after I book my private lesson?
You will receive a confirmation email confirming the date and time of your upcoming lesson. Your Zoom login information will also be provided here.
If you do not receive a confirmation email, please check your spam or junk folder. If there is still nothing, please contact us immediately.
To check details on an upcoming private lesson, or to make any changes to one, please sign in to the Customer Panel. If you are a new customer, you will be prompted to create a password.
What happens at the time of my class?
You will be sent an email approximately 24 hours before the start date/time of your lesson that contains your Zoom meeting link, which you will use to access your virtual “classroom”. Please click on this link 5 – 10 minutes before the official start time of your class.
You can also find your Zoom meeting link by signing in to your Customer Panel. If you are a new customer, you will be prompted to create a password.
What program will be used to conduct the virtual lessons?
We will be using the Zoom platform to conduct all of the virtual lessons. However, if you would prefer to use a different video conferencing program, please contact us in advance so we can work something out.
I didn't receive a Zoom link for my class. How can I get one?
Please note that you will not receive any Zoom meeting links for a lesson that is set as PENDING. If your lesson is ACCEPTED, then Zoom info + all your lesson details will be emailed to you.
What should I wear to my private lesson?
For any ballet technique classes, please wear a leotard and tights (convertible preferred) with ballet shoes. Feel free to wear any color of leo!
For any stretch & strength style class, you can wear tight-fitting workout clothes, such as a sports bra, form-fitting yoga shorts or pants, and socks, ballet shoes, or bare feet.
How should I do my hair?
Please come with your hair done up in an acceptable ballet style (eg: bun, French roll, etc.).Â
We kindly ask that there be no loose hair! Everything should be tied back, neat, and tidy.
